Thank you for choosing IO! We want to ensure that your shopping experience is smooth and enjoyable. Please read the following information regarding our shipping and returns policies.

Shipping

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We offer shipping services to customers within the United Arab Emirates and select international locations. Shipping fees and delivery times may vary depending on the destination and the selected shipping method. Please refer to our Shipping Policy for detailed information on shipping options, fees, and estimated delivery times.

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Order Processing

Once your order is placed, our team will carefully process and pack your items for shipment. We strive to process orders within [X] business days. You will receive a confirmation email with tracking information once your order has been shipped.

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Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return and exchange policy. Here are a few key points to keep in mind:

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• Eligibility: To be eligible for a return or exchange, the item(s) must be unused, in its original packaging, and accompanied by the original proof of purchase.

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• Timeframe: You may initiate a return or exchange within [X] days from the date of delivery. After this period, we unfortunately cannot accept returns or exchanges.

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• Process: To initiate a return or exchange, please contact our customer service team. They will guide you through the process and provide you with further instructions.

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• Refunds and Credits: Once we receive and inspect the returned item(s), we will issue a refund or credit in accordance with our Refund Policy. Please note that shipping fees are non-refundable.

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Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately. We will assist you in resolving the issue and arranging for a replacement or refund.

 

Contact Us

If you have any questions or need further assistance regarding shipping or returns, please do not hesitate to contact our customer service team. They are available to help you with any inquiries you may have.

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We appreciate your understanding and cooperation. Your satisfaction is our top priority, and we are committed to providing you with the best shopping experience possible.

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